This Privacy Policy explains how 9kelab ("Platform", "we", "us", "our") collects, uses, stores, and discloses personal data when you access our website or use our services as a registered member. We are committed to protecting your privacy and handling your personal information with care, in line with applicable data protection standards.
Your personal data is stored on encrypted servers. 9kelab applies industry-standard technical and organisational measures to prevent unauthorised access.
9kelab does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances.
You have the right to access, correct, and request deletion of your personal data held by 9kelab at any time via our support team.
This policy is written with Malaysian members in mind. Data processing activities reflect the scope of 9kelab's Malaysian-focused platform operations.
9kelab is an online casino and sportsbook platform accessible at 9kelab.win, operated in accordance with applicable international gaming authority licensing. 9kelab serves Malaysian players and processes personal data as a data controller in connection with the provision of its Gaming Services.
References to "9kelab", "we", "us", and "our" in this Privacy Policy refer to the operator of the 9kelab Platform. For enquiries relating to this policy or your personal data, please contact us using the details provided in Section 15.
9kelab collects the following categories of personal data from members and website visitors:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | KYC verification, age verification, account creation |
| Contact Data | Email address, Malaysian mobile number, residential address | Account communication, OTP delivery, support, withdrawal processing |
| Financial Data | Bank account details, e-wallet identifiers (Touch n Go, Boost), transaction history | Deposit processing, withdrawal processing, AML compliance |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage | Account operation, dispute resolution, responsible gaming monitoring |
| Technical Data | IP address, device identifiers, browser type, operating system, session timestamps | Security, fraud prevention, platform optimisation |
| Usage Data | Pages visited, features used, click paths, session duration | Platform improvement, customer experience analysis |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support, dispute resolution, quality assurance |
9kelab does not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health data) unless specifically required for responsible gaming assessments and only with the Member's explicit consent.
9kelab collects personal data through the following means:
9kelab uses personal data collected from Members for the following purposes:
9kelab processes personal data on the following legal bases:
9kelab does not sell, rent, or trade your personal data. We may share personal data with the following categories of recipients where necessary:
All third-party recipients are subject to contractual obligations to process Member data only for the specified purpose and in accordance with applicable data protection standards. 9kelab conducts due diligence on all service providers before engaging them to process Member personal data.
9kelab uses cookies and similar tracking technologies to operate the Platform, maintain your logged-in session, remember your preferences, and analyse usage patterns. The following types of cookies are used:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 9kelab's core Gaming Services.
9kelab retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with 9kelab's internal data management procedures.
9kelab implements technical and organisational measures proportionate to the risk associated with the processing of personal data. These measures include:
No internet transmission or electronic storage system is completely secure. While 9kelab applies industry-standard security measures, we cannot guarantee absolute security. Members are also responsible for maintaining the security of their own account credentials — see the account security guidance on the 9kelab Login page.
As a 9kelab Member, you have the following rights with respect to your personal data:
Request a copy of the personal data 9kelab holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of personal data where retention is no longer necessary or lawful.
Request temporary restriction of processing in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests, including for direct marketing.
To exercise any of the above rights, please contact 9kelab support at [email protected] with the subject line "Data Rights Request." We will acknowledge your request within 5 business days and provide a substantive response within 30 days. Some requests may be subject to identity verification before they can be fulfilled.
Please note that certain data retention obligations — particularly those arising from AML and gaming licensing requirements — may limit 9kelab's ability to delete data that is required to be retained for regulatory compliance. In such cases, 9kelab will inform you of the applicable legal basis for continued retention.
If you believe a person under 21 has registered an account on 9kelab, please notify us immediately at [email protected] so we can investigate and take appropriate action.
9kelab's primary platform infrastructure is hosted in data centres that may be located outside Malaysia. Where personal data is transferred outside of Malaysia, 9kelab ensures that appropriate safeguards are in place, including contractual data protection clauses with the receiving entity that provide equivalent protection to Malaysian data protection standards.
Game software providers whose titles are offered on 9kelab may process gaming session data on servers in their respective jurisdictions. All such providers are vetted for compliance with applicable data protection requirements as part of 9kelab's supplier onboarding process.
The 9kelab Platform does not contain links to third-party websites, with the exception of navigational links to pages within 9kelab.win itself as listed in the site navigation. Should any third-party content become accessible from the Platform, 9kelab is not responsible for the privacy practices or content of those third-party sites. This Privacy Policy applies solely to data processed by 9kelab in connection with the 9kelab Platform.
9kelab may update this Privacy Policy from time to time to reflect changes in platform operations, regulatory requirements, or data processing practices. Where changes are material, 9kelab will provide reasonable advance notice to Members via the email address registered with their 9kelab account and/or a prominent notice on the Platform.
The "Last updated" date at the top of this policy reflects the date of the most recent revision. Continued use of the 9kelab Platform following the effective date of any revised Privacy Policy constitutes acceptance of the updated terms.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact 9kelab's data protection team:
9kelab is committed to resolving data protection concerns internally. If you believe your data protection rights have not been adequately addressed by 9kelab after raising the matter with us, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
9kelab keeps your data secure and your rights intact. Explore the full platform — live casino, EPL sportsbook, and slots — with confidence. Malaysian members aged 21 and above are welcome.